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Customer Promise Results - 2024
Stay Score: 2024
Problem Incidence: 2024
Problem Resolution: 2024
Based on your results this month, we recommend you search in BOOST for this plan:
How are my Customer Promise Results changing?
From next month we will be focusing on your Stay Score, Room Quality, Breakfast, Problem Resolution and Average KIPSU Team Member Response Time.
Introducing...
Congratulations to these EMEA hotel teams who excelled in problem incidence and problem resolution!
Guest Messaging 2024
Find below your property's performance across the key Kipsu guest messaging metrics.
Team Member Response Time is the average amount of time that a guest is waiting for a response to their message. Please see this Target Time for your hotel below.
Your Team Member Response Time Target:
Team Member Response Time:
mins
*No Data = You do not have KIPSU messaging data available
Your next steps to success:
Urgent Progress Needed:
Work back through the Make it Right Guest Messaging Hub to give your hotel a solid Guest Messaging foundation. You can also watch and share this Flash Learning.
Progress Needed:
You're nearly there! Keep up your efforts by activating your Customer Promise with Kipsu Guest Messaging in this BOOST Plan
Target Achieved:
